Customer service

Unfortunately, our emails regularly end up in spam. We have
no influence on. If you don't have an email, check your spam box. Also add us
Add the domain horseridersclassics.nl as a safe sender. This increases the
chance that the email will go straight to your inbox.

We have a unique product range where the quality of the brand
is decisive for us. We aim for the sale of sustainable
Products that last a long time with proper maintenance. We follow the
trends, but quality is our top priority. We provide accessible and professional advice, as you would expect from horse people.
expect. We like to go the extra mile, so if you're looking for something that
Can't find it on our site? We'll be happy to look for it for you. Often
we can make it or special it thanks to the extensive custom options
purchase for you.

An indication of the delivery time is shown above the order button on the product page:

• Green indicator: product is in stock and will be shipped on weekdays before 4:00 PM. Please note: if the product is listed as "in stock at the supplier," it will first be sent to our store and then shipped to you.
• Orange marking: Product must be ordered from the supplier. An indication of the order lead time is provided.

Orders
Do you have items that are partly in stock and partly out of stock? Then please assume the longest delivery time listed for receiving your order.

Because we send our packages with external postal companies, and therefore
do not have full control over the delivery of your
order, unfortunately in exceptional cases something may go wrong
miss the delivery of your order.

When your package
was lost for some reason and therefore not delivered,
We must be notified of this within 3 working days.

If the package has been signed for before delivery, we will not initiate an investigation. We assume the package has been delivered in this case. This also applies if you choose delivery to a known address.
You are responsible for delivery in accordance with the carrier's terms and conditions.

If your package is delivered during the
If your item has been lost during the shipping process, we can help you within 14 days after shipment.
start an investigation. So it is important that you track your
package. You can report any problems to us by
send an email to shop@horseridersclassics.nl .

Want more certainty about delivery? Then choose delivery to a pick-up point.

Of course, that can happen. Check this page for returning products.

If you have received a product in a damaged condition, please inform us
Please inform us of this as soon as possible, at the latest within 3 calendar days after delivery. You can reach us via
shop@horseridersclassics.nl. Send us an explanation by email, including:
clear pictures of the problem.

First of all, our apologies for the inconvenience.

If you have received the wrong product
received, please inform us as soon as possible,
Certainly within 3 calendar days of receipt. You can contact us at shop@horseridersclassics.nl

We
We will see how we can provide a solution and will ask you to
return the item using a return label provided by us.
In this case, the return costs will be borne by us.

Dependent
whether the product is available again, we will ship the product
resend it to you. If it is no longer in stock, a
refund will be made to the same account you originally used
agency you paid.

We also expect that in this situation the
items are returned in good condition, so we can help everyone
help as quickly as possible.

Defects caused by accident, negligence or misuse are not covered by the warranty.

In this case, you can shop with us without paying VAT. To do so, please request a VAT-exempt account before placing an order. You can do this via this link .

If you live in a country outside the EU and the goods are also destined for a destination outside the EU, you don't pay VAT to us. Our .com domain displays prices excluding VAT. This is also shown on the invoice.
it states that your order includes 0% VAT. The VAT rates in
The Netherlands amounts to 21% on all items such as clothing, leatherwork and all kinds of products.

This does mean that you will pay VAT and import duties, depending on the country of import. Make sure you are aware of the latest regulations regarding import and taxes. We prepare your invoice carefully, but we cannot prevent you from paying taxes and import duties.

We have a store in Ansen where you can view our collection. Check our standard opening hours on the contact page .
Please keep an eye on Google for different opening hours during
for example holidays or events. We are also available on other occasions
Open by appointment on days and times. You can make an appointment via the
Contact form or by phone. Our store address is:

Horse Riders Classics
Dwingelerweg 14
7964KK Ansen

Ja, wij hebben een vast reparatiepunt waar wij mee werken. Je kunt voor reparaties van Parlanti, Tucci, De Niro en Ego7 laarzen contact opnemen met:

Atelier LS Leatherworks
Laurens van Venrooij
Hooidijk 1
7964KP Ansen
Tel.0522-471022
email: info@laurensvanvenrooij.nl
Bgg: boodschap inspreken op de voicemail.

Laurens werkt op afspraak, dus spullen brengen en ophalen kan alleen na het maken van een afspraak.